Returns & Refund Policies
What can be returned?
If you are unhappy with your purchase and the products have not been used or damaged then please contact us within 7 days of purchase.
How do I return an item I am unhappy with?
Please email or call us using the contact details listed below within 7 days of receiving the product/s to obtain a returns authorisation number. You must then return the item to our warehouse within 14 days of receiving the returns authorisation code at your own cost using our nominated courier company.
Customer Service Phone: 1300 665 883
Customer Service Fax: 1300 665 882
* Please note that only products with an authorisation code may be returned. The authorisation code and shipping label we will provide you with must be displayed visibly on the outside of the box with the returned product.
It is essential that all returned products are in their original packaging and are undamaged.
Can an order be cancelled?
Orders can be canceled prior to being despatched from our warehouse. A full refund will be provided if the order has been paid and not despatched.
Warranty returns - Step2
If you wish to return a product and claim under the Step2 Warranty (the terms of which are detailed below), you must also contact us in the manner described above for an authorisation code and advise us that you wish to claim under the Step2 Warranty. You must then return the product to our warehouse in the manner described above except we will refund the shipping costs to you if you have a proper claim under the Step2 warranty. A replacement product can be processed for any product covered by the Step2 warranty.
The Step2 Warranty
Step2 Makes high quality toys which encourage play. We warrant to the original purchaser that Step2 product is free of defects in materials or workmanship for 3 years* from the date of purchase (dated sales receipt is required for proof of purchase). By purchasing the product you acknowledge that the only remedies available will be either replacement of the defective part of the product or refund of the purchase price of the product at the sole option of Little Smiles.
This warranty is valid only if the product has been assembled and maintained in accordance with Step2's written instructions. This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear or tear, or any other cause not arising from defects in material or workmanship.
* The warranty period is 6 months for daycare or commercial purchases, as well as for inflatable products, and 1 year for swings, preschool items and all fabric, battery and electronic components.
Please note that some replacement parts may be available for purchase by customers after the warranty period for their product has expired - please contact us for details